6 steps to success with cognitive automation

por | Jun 17, 2024 | AI in Cybersecurity

How automation can help compliance processes For example, companies can use automated virtual agents to handle the more routine customer requests, such as balance inquiries, bill payment, or change of address requests. This enables human agents to handle the more complicated customer inquiries that require creative problem solving. Handing these routine tasks off to automated virtual agents shortens the time it takes to resolve customer issues. Cognitive automation has a place in most technologies built in the cloud, said John Samuel, executive vice president at CGS, an applications, enterprise learning and business process outsourcing company. His company has been working with enterprises to evaluate how they can use cognitive automation to improve the customer journey in areas like security, analytics, self-service troubleshooting and shopping assistance. In contrast, Modi sees intelligent automation as the automation of more rote tasks and processes by combining RPA and AI. Is AI about automation, or augmentation? Understanding the difference can guide your AI investments These functions are usually performed within the software or the computer and they replace more mundane tasks that are performed in the computer by humans. The main difference between some of the other bots we’ve looked at and software bots is that these are not chatbots and they are not intelligent. The benefit of using them is because without them, humans use what we call a swivel chair integration. The tasks they would perform use human workers or virtual assistants to get stuff done. The company offers a community edition, a free version of the complete digital workforce platform, which includes RPA, AI, and data analytics. For the paid plans,...

Googles Gemini AI now has a new app and works across Google products

por | Mar 21, 2024 | AI in Cybersecurity

These are Microsofts Bing AI secret rules and why it says its named Sydney Neural Nexus is an Eve Online corporation — a player-run organization analogous to a World of Warcraft guild — established with the goal of utilizing technology known, at least colloquially, as artificial intelligence. By leaving decisions to the GPT-4-based chatbot, the group hopes to reduce “reliance on a single human leader” and “the potential for conflict or disagreement over the corporation’s direction,” two major obstacles the founders see to corp longevity. Big Tech continues to look for ways to enhance existing platforms with AI regardless, even as they claim to just be “experimenting” with ai bot names the technology, as Zuckerberg put it before showing off the celebrity AI bots. In some ways, it’s a bet that the future of the internet will be dominated by artificial interactions rather than human conversation. Meta is going all in on the AI rush, revealing more than two dozen different chat bots with “personalities” loosely based on celebrities like Snoop Dogg and Kendall Jenner. The announcement, made Wednesday at Meta Connect, where the tech giant is unveiling its latest AI and virtual reality projects, confirmed a rumored effort to entice younger users with a wide array of AI characters. Boardwalk Robotics has prioritized practicality with its latest addition to the humanoid field, Alex. Alex is designed without legs because the company believes this is more cost-effective and many tasks don’t require a robot to be mobile. As a result, Alex possesses 19 degrees of freedom, versatile wrists and a 22-pound payload capacity, making ChatGPT App it ideal for...